Privacy Policy

At Plastiques Gagnon, we respect your privacy and are committed to protecting your personal information in accordance with applicable laws in Quebec and Canada.

1. Scope of this Policy

This policy describes how we collect, use, disclose, retain, and protect your personal information when you browse our website or contact us (contact form, quote request, etc.).

2. Information We Collect

2.1 Information Provided by You

  • Full name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Message and project details (quote request / contact)
  • Attached files (plans, specifications, documents) if submitted

2.2 Information Collected Automatically

  • IP address
  • Device type and browser
  • Pages visited, duration of visit, actions on the website
  • Cookies and similar technologies (see our Cookie Policy)

3. Purpose of Use

We use your personal information to:

  • Respond to your requests (contact, quote, technical inquiries)
  • Manage communications and customer relationships
  • Improve our website and services (analytics, statistics)
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Legal Basis and Consent

Where required, we obtain your consent (for example through forms and cookies). In certain cases, processing may also be necessary to respond to a request (e.g., quote) or for our legitimate interests (e.g., security, website improvement), in accordance with applicable laws.

5. Disclosure to Third Parties

We may share your personal information with service providers who assist us in operating the website or processing your requests (e.g., HubSpot platform, hosting providers, messaging services), only to the extent necessary.

We never sell your personal information.

6. Transfers Outside Canada

Certain providers (e.g., HubSpot) may process or host data outside Canada, including in the United States. We implement reasonable safeguards to ensure appropriate protection of such transfers.

7. Retention

We retain your personal information only for as long as necessary to fulfill the purposes described above, after which it is deleted or anonymized, subject to legal requirements.

8. Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

9. Your Rights

In accordance with applicable laws, you may request access, correction, or deletion of your personal information, or withdraw your consent where applicable.

10. Cookies

For more information about the use of cookies and how to manage your preferences, please consult our Cookie Policy.

11. Contact Us

For any questions or requests regarding privacy, you may contact us:

12. Policy Updates

We may modify this policy at any time. The most current version will be published on this page.

Last updated: February 17, 2026